Question

My handle is very loud – is this OK?

Answer

The Sonicare device is dynamically balanced to function with a brush head in your mouth. In some cases, the handle may be very loud without a brush head. Also, as brush heads wear out, they may start to produce more noise. A noisy handle may indicate it is time to replace your brush head. However, with a new brush head is attached, the noise level is normal. This change in sound does not adversely affect the device performance.

Place a new brush head on the handle and turn on. This should alleviate the noise. If not, please call the Philips Call Centre.

Was this document helpful?

Yes No Need to try first

Give us your feedback on this FAQ. What could we have done to answer your question better?