Question

The MultiSteam is not steaming. What can I do?

Answer

This can have several causes:

  1. The steamer has not heated up sufficiently.
    Let the steamer heat up for approx. 45 seconds. When the light goes out, the steamer is ready for use.
  2. You did not press the steam trigger fully.
    Press the steam trigger fully.
  3. The water level in the water tank is too low. 
    Unplug the steamer and refill the water tank.
  4. The water tank is not in place. 
    Insert the water tank properly.
  5. You are holding the steamer upside down, which makes it impossible for the steamer to suck up water from the water tank. 
    Hold the steamer in an upright position.
  6. You are holding the steamer horizontal to a garment on a flat surface. 
    This steamer is designed to be used in an upright position on hanging garments. Do not use the steamer in a horizontal position or on garments in a horizontal position.

If the above solutions did not solve your problem, please contact the Philips Consumer Care Center in your country. Contact Page

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