Question

Dirty water and impurities/white flakes come out of the soleplate.

Answer

Impurities or chemicals present in the water have deposited in the soleplate. Perform the Calc-Clean process regularly.
Please refer to FAQ "How do I de-scale the appliance?".
If necessary, please repeat the Calc-Clean process. Make sure that you empty the Calc-Clean container before you start the Calc-Clean process.

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