Question

The SmartPro Active does not clean properly

Answer

This can have several causes:

  • Cause: The bristles of one or both side brushes are crooked or bent. 
    Solution: Soak the brush or brushes in warm water for a while. If this does not restore the bristles to their proper shape, replace the side brushes.
  • Cause: The filter in the dust container is dirty.
    Solution: Clean the filter in the dust container with a cloth or a toothbrush with soft bristles. If brushing does not help to clean the filter, replace the filter with a new one. We advise you to replace the filter at least once a year.
  • Cause: The suction opening in the bottom of the dust container is clogged.
    Solution: Clean the suction opening.
  • Cause: The front wheel is jammed with hair or other dirt.
    Solution: Clean the front wheel.

If the solutions provided do not help to solve your problem, please contact the Philips Consumer Care Center in your country. Contact Page

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