This can have several causes:
Cause: The water tank is held in an incorrect position
Always make sure that the water tank is held with the microfiber cloth straight up or straight down. If you position the water tank differently, there is a possibility the water will flow quickly through the wetting strip.
Cause: The cap of the water tank is not properly closed
Close the cap after filling the water tank with water.
Cause: The strip is not placed properly in the bottom of the water tank.
Check the strip and make sure that it is fitted properly at the bottom of the water tank.
If the solutions provided do not help to solve your problem, please contact the Philips Consumer Care Center in your country. Contact Page
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