This problem may be due to the following 3 scenarios:
1. You did not plug in the appliance and switch it ON.
2. You did not set the temperature dial to the "Calc-Clean" setting or you did not wait for the iron to heat up.
3. You did not press the Calc-Clean button for 2 seconds until the appliance started beeping.
Refer to the Calc-Clean process instructions in the user manual.
If this does not resolve your issue, please contact the Philips Consumer Care Center in your country. You will find its phone number in the worldwide guarantee leaflet, or on the Philips online support page.
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