Question

There is water/condensation on the base of the kettle. Is this normal?

Answer

If you find some condensation or a few drops of water on the base, this is not a manufacturing defect but a normal phenomenon.

However, if you see more than just a few drops of water on the base or under the base, please contact Philips Consumer Care.

Tip: Make sure you descale your kettle regularly to keep it in optimal condition.

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