Question

Why is there scale on my iron even though I have been using filtered water from the IronCare water descale filter?

Answer

There are 2 possible scenarios:
1. The anti-calc cartridge may have reached the end of its effective life or may have been exposed to conditions that have reduced its effectiveness. Please check the color of the anti-calc cartridge and replace it if the color has fully changed to brown.
2. Scale may have built up in your iron before you started using the IronCare water descale filter. You may need to descale your iron to remove existing scale before your next ironing session.

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