Question

The SteamCleaner Active is not steaming. What can I do?

Answer

This can have several causes:

  1. You have not switched on the steam function. 
    Switch on the steam function by pressing the steam button on the front of the appliance. 
  2. The water inside the boiler is not heated up yet.
    After you press the steam button, the boiler needs to heat up the water. After approx. 30 seconds the appliance is ready for steaming. The ring around the button turns blue to indicate that the appliance is ready for steaming.
  3. The water tank is empty. 
    Fill the water tank and place it back in the appliance. 
  4. The steam openings are clogged.
    Over time minerals in the water cause scale to build up in the steam openings. Use the descaling pin supplied to remove scale and other residues from the steam openings.
  5. The filter is clogged.
    Over time the minerals in water can cause the openings in the filter to clog up. For this reason, the water filter needs to be replaced every 6 months. 
  6. The handle is not at the right angle.
    To use the SteamCleaner Active and to activate the steam function, you have to pull the handle toward you.

If the above solutions did not solve your problem, please contact the Philips Consumer Care Center in your country: Contact Page

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