It is difficult to slide the appliance over my skin/I do not feel the suction/The effect seems to be less than after previous treatments.


Check if the filter is clogged. Clean the treatment tip by rinsing it under the tap. If the exfoliation ring is dirty, let the tip soak in hot water with washing-up liquid for 5-10 minutes. You can use the cleaning brush to clean it. Make sure you clean the filter with the treatment tip upside down to rinse off any dirt left in the filter. Dry the treatment tip with a lint-free towel or let it air-dry.

Check if you can feel the suction of the appliance when the treatment tip is taken off: you remove the tip and then switch on the appliance. When you put your finger on the hole, you should be able to feel the suction.

If you do not feel the suction, the appliance might be broken. Please contact Consumer Care via

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