In most cases loss of suction power is caused by the dust compartment being full or the filters being dirty. See below for all possible causes of a loss of suction power and check whether a cause applies to your appliance.
Cause 1: The dust compartment is full.
Empty the dust compartment. Press the nozzle release button to remove the detachable nozzle. Then shake the contents of the dust compartment into a trashcan.
Cause 2: The filter is clogged.
To maintain optimal suction performance, we advise you to clean the filters every two to four weeks.
1. Remove the dust compartment
2. Take the filter unit out of the dust compartment
3. Clean the inner filter and the outer filter.
4. If the outer filter is very dirty, it can be rinsed under the tap. The inner filter cannot be rinsed under the tap. The filters are not dishwasher-proof.
Cause 3: The nozzle or other accessories are clogged.
To clean the detachable nozzle, remove the detachable nozzle from the appliance. The nozzle can be cleaned in warm water with some washing-up liquid. Make sure the nozzle is dry before you reattach it to the appliance. The nozzle and other accessories are not dishwasher-proof. Also check the other accessories that come with the vacuum cleaner and make sure they are not clogged.
Cause 4: The batteries are not fully charged.
If you charge the vacuum cleaner when the on/off slide is in the "on" position, the charging light is switched on but the appliance is not charged. Always make sure the on/off slide of the vacuum cleaner is in "off" position during charging. Also make sure you place the vacuum cleaner on the charger properly, that you insert the adapter into the wall socket properly and that you insert the small plug into the charger properly.
Tip: You can always put the appliance back on the charger to charge it, even when the battery is not completely empty.
If the above solution(s) did not help to solve your problem, please contact Philips Consumer Care Center in your country: Contact Page
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